Sustainable business growth doesn’t only depend on finding and converting new customers. Retaining customers is also a key factor in the entire endeavor.
But not everyone can do it.
With our integrated software solutions, your customers and your team will have the simplicity they expect.
So, if you’re looking for new and easy ways to streamline your business processes — thereby delighting your customers and reducing both time and workload for your team — we’ve got the solution for you.
It breaks down into three steps:
#1 — Placing the Order
Your company’s customer experience can be immediately enhanced with a focus on one thing: simplicity. So, when you’re in the position where you’re ready to streamline your order placement processes, you’ll want to look for the right software.
That’s why, here at Print Reach, we’ve developed MyOrderDesk that enables you to finally allow your customers to place orders online 24/7 with just a couple of clicks.
By offering your customers the ability to directly place orders with you online, you eliminate…
- Limiting your opportunities to regular business hours
- The stress involved in ordering over the phone
- Errors from trying to communicate over the phone or having to rekey information
- The time-consuming commute to a physical store
- And more
In other words, your customers will be delighted when the press of a button is all it takes to place their order. And when they can easily get the ball rolling, they’re more likely to come back.
#2 — Producing the Order
It’s not just about the ease of use that your customers find when they work with you. It’s also about what you can give back to yourself.
Why? Because time-consuming reports and production complications generate messes that disrupt your overall organization. Consequently, when you need to stop to clean and rearrange orders in order to properly fulfill them, your workflow (and even your revenue stream) may come to a screeching halt.
In short, the importance of tracking your production process cannot be underestimated. After all, your team’s organization is critical in ensuring that your customers receive the correct orders when they need and expect them.
And now, you can give it to them in a more efficient and cost-effective way.
Organization obstacles are all but eliminated with Print Reach’s cloud-based Midnight MIS program, which provides you with…
- Integration with MyOrderDesk – No need to rekey orders. They are automatically sent to Midnight.
- No looking for customer approvals, just get to work, it’s a live order!
- Complex scheduling at your fingertips
- Work order management
- Granular task-level management
- Postage Accounting
- And more
#3 — Paying for Your Order with Ease
Finally, it all comes down to the heart of your orders and production processes: money.
The harder it is for your customers to quickly pay for their orders and move on to the next task, the more frustrated they’ll become, thereby dampening their customer experience and souring their attitude toward you.
In other words, you want the payment to be just as easy to complete as the order placement — and that’s where our solution, Print Reach Pay, comes in.
Simply put, both online and in-person payments are integrated into our Midnight MIS software, making the completion of an order easier, faster, and more secure than ever before!
Again, your customers expect simple. Allow them to use our software tools to easily order and pay when it is convenient for them. With the added bonus that our Midnight production software can make production headaches for you a thing of the past.
So, are you ready to reach forward and delight your customers? If so, we’d love to help you learn more and/or schedule a demo! Simply reach out to the Print Reach team today by visiting us online or calling 888-581-3100.